Support

JKT Dump Truck Tracker is the company app for JKT's drivers, equipment operators, helpers, mechanics and managers.

Contact us

Include your name, the phone you use (iPhone or Android), and what happened. For anything about your hours or pay, talk to your manager first.

Common questions

How do I get an account?

A JKT manager sets up your account. You'll get an email called "You've been invited to JKT Fleet Manager" — tap Set my password, choose a password, then sign in to the app with your email and that password.

I forgot my password

Ask your manager to send you a new login link. Open the newest email, tap Set a new password, choose a password, and sign in again. If the email doesn't arrive, check your spam or junk folder.

The app isn't recording my trips

Make sure you're clocked in, and that location access for the app is set to Always (iPhone: Settings → Dump Truck Tracker → Location) or Allow all the time (Android: Settings → Apps → Dump Truck Tracker → Permissions → Location). Location is only used while you're clocked in.

I don't have signal

Keep working — clock-ins, trips and loads are saved on your phone and sent automatically when you're back in coverage.

How do I sign my time card?

After each pay period ends, open Work Hours, check your hours, and tap Sign time card. Your signature is saved for next time.

How do I delete my account?

In the app, open Settings and tap Delete my account. A manager closes the account within 7 days. Work-hour, trip, load and fuel records are kept for payroll and tax records. See the privacy policy for details.